Introduction

White Wood Design + Co. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at whitewooddesign.ca or engage our services.

Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, and mailing address
Project details: information you provide about your renovation or design project
Communications: messages, inquiries, and feedback you send us through our contact form, email, or phone
Usage data: information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages
Cookies and similar technologies: data collected through cookies and analytics tools to improve your browsing experience

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer service
Provide, maintain, and improve our design and renovation services
Schedule consultations, discovery calls, and project meetings
Send you project updates, invoices, and service-related communications
Send marketing communications (only with your consent, and you may opt out at any time)
Analyze website usage to improve our site and user experience
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., email platforms, scheduling tools, payment processors)
Legal requirements: when required by law, regulation, or legal process
Business transfers: in connection with a merger, acquisition, or sale of assets

Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use our site.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Project-related information may be retained for warranty and reference purposes.

Your Rights

Under applicable Canadian privacy legislation (including PIPEDA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for the use of your information
Request deletion of your personal information, subject to legal obligations

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: sara@whitewooddesign.ca
Phone: (519) 788-5128
Address: 230 Vansittart Ave, Woodstock, ON N4S 6G2